Once your order has been shipped, we’ll send you a confirmation email containing a tracking number and a link to monitor its progress. You can use this tracking information to see real-time updates on your package’s location and estimated delivery date.

If you have not received your tracking details within the expected timeframe, or if the tracking link does not update as expected, please contact us at support@jancal.com​ with your order number. We’ll be happy to investigate and provide you with the latest information.

Tracking your order allows you to plan ahead and ensures you’re available to receive your package. We want your shopping experience with Jancalto be seamless from start to finish.