At Jancal, we aim to deliver your order safely and efficiently, wherever you are. Our shipping and handling process is designed to give you peace of mind from the moment you place your order until it arrives at your doorstep.

1. Processing Time​

Orders are typically processed within 1–3 business days after payment confirmation. During busy seasons or promotional periods, processing may take slightly longer. You will receive an email notification once your order has been shipped, including tracking details.

2. Shipping Destinations​

We ship to a wide range of international locations, with a focus on providing reliable service to our overseas customers. Shipping availability may vary depending on the destination country and local regulations.

3. Shipping Methods & Delivery Times​

We partner with trusted carriers to ensure your package arrives in excellent condition. Standard shipping times generally range from 7 to 21 business days, depending on the destination. Expedited options may be available for certain regions, and details will be provided at checkout.

4. Shipping Costs​

Shipping rates are calculated based on the weight of your order and the delivery location. The exact cost will be displayed at checkout before you complete your purchase. Free shipping promotions may be offered on qualifying orders.

5. Customs, Duties, and Taxes​

For international shipments, your package may be subject to import duties, taxes, or customs clearance fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the product or shipping price. We recommend checking with your local customs office for more information.

6. Order Tracking​

Once your order is shipped, you will receive a tracking number via email. You can use this number to monitor the status and location of your package. If you have trouble tracking your order, please contact us at support@jancal.com​ with your order number.

7. Lost or Delayed Packages​

While we strive to ensure prompt delivery, unforeseen delays can occur due to weather, customs, or carrier issues. If your package appears lost or significantly delayed, please get in touch with us, and we will work with the carrier to resolve the situation.

8. Packaging​

We take care to pack your items securely to prevent damage during transit. Each order is thoughtfully prepared to arrive in perfect condition, ready to delight you.

We are dedicated to making your shopping experience with Jancalseamless and enjoyable. If you have any questions about shipping, feel free to contact us at support@jancal.com.