At Jancal, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we are here to help.

1. Return Eligibility​

To be eligible for a return, items must be unworn, unwashed, and in their original condition with all tags attached. They should be returned within 30 days of the delivery date. Personalized, custom-made, or final sale items cannot be returned or exchanged.

2. How to Initiate a Return​

Please contact our customer service team at support@jancal.com​ with your order number and a brief explanation of the reason for the return. We will provide you with detailed instructions and, if applicable, a prepaid return label.

3. Return Process​

Pack the item securely in its original packaging, if possible. Include the completed return form (sent to you by email) inside the package. Send the parcel to the address provided in our return instructions. We recommend using a tracked shipping method to ensure safe delivery.

4. Refund Details​

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 5–10 business days. Please note that shipping costs are non-refundable, except in cases where the return is due to an error on our part.

5. Exchanges​

If you would like to exchange an item for a different size or color, please indicate this in your return request. Exchanges are subject to product availability. If the desired item is out of stock, we will issue a refund instead.

6. Damaged or Defective Items​

If you receive a damaged or defective product, please contact us immediately at support@jancal.com​ with photos and your order number. We will arrange a replacement or a full refund at no additional cost to you.

7. International Returns​

For customers outside our primary market, return shipping fees and any applicable customs duties are the responsibility of the customer. We recommend checking with your local postal service for guidance on returns.

We are committed to making your shopping experience with Jancalsmooth and enjoyable. If you have any questions about our Refund & Return Policy, feel free to reach out to us at support@jancal.com.